Last updated: September 24, 2026
This policy applies to fragrance purchases from GiftExpress at gift-express.us, operated by SabrShukr LLC. For help with an order, email support@gift-express.us with your order number.
15-day return window
For an eligible change-of-mind return, contact us within 15 calendar days after delivery. The fragrance must be unopened, unused and in its original packaging, with all factory seals, wrapping, labels and included accessories intact. Include your order number or other proof of purchase so we can confirm eligibility and provide return instructions.
Opened products and final-sale items
Opened, used, sprayed, unsealed or tampered-with fragrances are not eligible for voluntary returns or refunds. Sale and discounted items are final sale and are not eligible for change-of-mind returns or refunds. These restrictions do not remove rights required by law for damaged, defective, incorrect or misdescribed goods.
Return instructions and postage
Contact us before sending anything back. We will provide the approved return address and packing instructions. The address on a shipping label or our business address may not be the return destination.
Customers pay postage and label costs for eligible change-of-mind returns. Use a suitable tracked service and keep proof of shipment. Original shipping charges are non-refundable except where law requires otherwise.
Damaged, leaking, defective or incorrect fragrances
For our standard replacement process, email us within 24 hours after delivery. Include your order number, a description of the issue and clear photographs of the fragrance, packaging and shipping label where available. Keep the packaging and stop using a damaged or leaking product.
Our standard remedy for an approved claim is a replacement. Customers pay applicable return or replacement label costs under this voluntary process where permitted by law. We will explain any required return and costs before you proceed. Do not ship leaking fragrance until we provide safe instructions.
Mandatory consumer rights
The 24-hour reporting period, unopened condition, final-sale exclusions and standard replacement process govern our voluntary store program. They do not prevent claims or remedies required by law, including for defects discovered later. If a replacement is unavailable or does not provide a legally adequate remedy, we will provide the remedy required by law, including a refund when required. We cover return costs where legally required.
Inspection and refund timing
We inspect returned products to confirm their condition and eligibility, then notify you whether the refund is approved or explain any rejection. Approved refunds are issued to the original payment method within 3–5 business days after the item has been received and inspected. Your bank or payment provider may need additional time to post the credit. Any earlier deadline required by law takes priority.
For an eligible voluntary return, the refund covers the approved product amount paid and associated tax that must be refunded. Original shipping charges and customer-paid return postage are non-refundable except where their refund is legally required.
Order cancellation
Email support@gift-express.us as soon as possible if you want to cancel. We can accept a voluntary cancellation only while dispatch can still be stopped. Once an order has shipped, the return rules apply, subject to your legal rights.
For an accepted customer-requested cancellation, a fee of USD $20 per cancelled item applies where permitted by law and disclosed before purchase. The fee is deducted from the applicable refund. Shipping charges are non-refundable for voluntary cancellations only where lawfully chargeable; we do not retain charges that must legally be refunded.
No cancellation fee applies when we cancel an order, cannot supply an item, or must provide a full refund because of a shipment delay, our error or another legal requirement. In those cases, we refund the affected payment and delivery charges required by law.
Questions and written copies
Include your order number and any return tracking number when contacting us. You are entitled to a written copy of this refund policy on request. Nothing in this policy requires you to waive statutory remedies or payment-dispute rights.
GiftExpress, operated by SabrShukr LLC
20 Cooper Square
New York, NY 10003, USA
Email: support@gift-express.us
Phone: +1 (784) 374-8756
Website: gift-express.us
Customer support: 24 hours a day, seven days a week.